Acceptance of Terms and Conditions (“Terms and Conditions”)

By using this website or application, the user acknowledges that they have carefully read and agreed to the Terms and Conditions outlined below. These Terms, in addition to the Privacy Policy of Tegdar Nutrition Center, apply to your subscription and use of the Nabta Store website, application, and all customer communication channels such as WhatsApp or any other means of communication.

Your use of the Nabta Store website signifies your full acceptance of the Terms and Conditions of this agreement, which includes all details stated herein, and confirms your commitment to complying with this agreement. This agreement becomes effective once you start using the site or app. Nabta Store reserves the right to modify these Terms at any time as needed. It is the user’s responsibility to periodically review the Terms and Conditions without requiring further notifications from the store.

Usage Policy

Nabta Store is dedicated to offering high-quality food products. To ensure safety, satisfaction, and proper use, we have established the following usage guidelines:

• Store all food products in a cool, dry place away from direct sunlight.
• Do not consume products past their expiration date.
• Keep products out of reach of children and pets.
• If you have known allergies, carefully read product labels to avoid allergens. Check ingredient lists and allergen information provided on the packaging before consuming.
• Follow cooking or preparation instructions on the packaging for best results.
• By purchasing or consuming products from Nabta Store, you acknowledge that you have read and agreed to this Usage Policy.

Orders and Purchases

• We strive to provide accurate and comprehensive information about our products, including images, descriptions, and specifications.
• Actual products may slightly differ from the images shown on the website.
• To place an order, follow the purchasing steps outlined on our website, which include selecting products, adding them to your cart, and completing the payment process.
• Once your purchase is complete, a customer service representative will contact you via WhatsApp during business hours.

Pricing and Payment

• The prices listed on the website include VAT, shipping fees, and any additional charges imposed by the state (if applicable).
• Nabta Store reserves the right to modify prices at any time.
• We accept payments through credit cards and digital wallets such as Apple Pay, Benefit Pay, and PayPal.
• Upon completing your payment, strict security measures are applied to protect your financial information.
• Please note that additional fees may be charged by the delivery representative at the time of delivery. Nabta Store is not responsible for these charges, as they are subject to the laws and conditions of the destination country.

Delivery and Shipping

• We deliver to all areas covered by our approved delivery partner.
• Shipping methods and delivery times vary by region and product. Shipping options and costs will be detailed during checkout.
• Once your order is shipped, it will be delivered within 14 business days or sooner, depending on the delivery location.

Personal Information

• Nabta Store takes all possible precautions to protect the privacy and identity of users, including names, addresses, and contact numbers, ensuring they are not accessed by unauthorized individuals.
• Users acknowledge that information exchanged through third-party platforms (e.g., WhatsApp, email) is subject to the privacy policies and terms of the respective platforms, not Nabta Store.
• The user agrees to allow Nabta Store to use certain non-identifiable information provided via the website or any communication channel (e.g., number of items purchased, delivery region) for public benefit purposes such as research and development.
• Continuing with a purchase or payment indicates your direct acceptance of all Nabta Store Terms, Conditions, and Privacy Policy.
• For privacy, each purchase is linked to a specific phone number or membership and cannot be transferred under any circumstances.

Disclaimer of Liability

• Nabta Store is not responsible for any damage caused by viruses or other harmful software that may affect your device due to using our website or downloading any content from it or linked sites.
• The store is not liable for a customer’s failure to adhere to the listed Terms and Conditions or for not achieving expected results.
• Nabta Store and its employees are not responsible if a product is given to someone else, leading to complications from not reading the label or checking suitability.
• Customers are responsible for managing their own health conditions in consultation with their physician. Products on our store are selected by certified nutrition experts but are not substitutes for medical treatments.
• Customers must keep all documentation received from the store (e.g., invoices, written or audio communications). The store is not liable for lost or damaged records, and no resending is guaranteed after the service period ends.

Force Majeure

In case of uncontrollable events such as natural disasters, pandemics, cybersecurity attacks, global or local labor strikes, power outages, or communication disruptions (e.g., WhatsApp, website issues), Nabta Store reserves the right to delay or cancel deliveries, or take appropriate actions to protect both parties’ rights.

Communication Channels

• Orders can be placed via the Nabta Store website or any approved communication method, such as WhatsApp or email.
• The website serves as a platform to showcase products and services, as well as to process online payments. Products are shipped after all required order details are received.

Return and Exchange Policy

• Customers must report any damage or product concerns within two days of receiving the order. Reports after this period will not be accepted.
• Payments are non-refundable in all cases. Instead, the paid amount will be credited to your Taqdar membership wallet for up to two months. This credit can be used to purchase other products or services from the store.
• Food and health-related products are non-returnable and non-exchangeable, even if in original condition, for safety reasons.
• Products may only be returned within two days of receipt if they are damaged. Refunds will be credited to your store wallet or Taqdar membership and must be used within two months.

Intellectual Property Rights

All intellectual and creative rights related to inventions, developments, ideas, or discoveries by the store belong to Nabta Store. This includes trademarks, documents, marketing materials, and multimedia content.

User Agreement Modifications

• Users confirm that they have read and accepted the Terms, Conditions, and Privacy Policy before registering.
• Nabta Store may modify these Terms at any time to suit its needs. These changes are at the store’s sole discretion and do not require additional user approval.
• Users are advised to review this page regularly for updates, as changes are considered an integral part of the Terms.

Acceptance of Terms and Conditions (“Terms and Conditions”)

The user agrees to have carefully read the terms and conditions listed herewith. Those terms & conditions as well as the privacy policy of Takil o Ten7af Company are integral parts of the company’s subscription policy and govern your usage and browsing of the Takil o Ten7af website and app as well as all social media channels used to communicate with the user or client. Your usage of the website is considered an automatic consent on the terms & conditions of this agreement, which includes all the sections detailed below. This will be considered a commitment to the content of this agreement for the company. This Agreement will be deemed effective from the moment the website or app is used. The Takil o Ten7af Center reserves the right to change these terms and conditions at any time as needed. It is the client’s responsibility to regularly review the terms and conditions without the need for the Takil o Ten7af Center to resend them.

Registration and Subscription

• It is the duty of the client when disclosing any information to Takil o Ten7af company to validate the correctness and accuracy of the information provided and to ensure that it is up to date and complete according to the requirements of the registration form.
• It is the duty of the client to report any health conditions or allergies that he might suffer from or otherwise, that may affect the diet negatively thus leading to other health problems. If such information is hidden, the client shall bear the full responsibility to the consequences of concealing those facts.
• The company reserves the right not to accept or otherwise postpone the client’s subscription, even if the payment has been made, in the event that the client has not been notified of the approval of his subscription before the payment process was completed or in the event that the client did not pay the amounts due to the company within 24 hours of approving his subscription. It is the subscriber’s responsibility to contact Takil o Ten7af company within a month from the date of payment in order to receive the service paid for.
• All amounts paid, for any service from our services, are non-refundable because they are time related. Correct implementation of the program is the responsibility of the client, and as a result, paid amounts are not refundable under any circumstances.
• The subscription period starts from the date the client received the diet or exercise schedule and not from the date on which the schedule is started by the client. The subscription is valid for a full month and ends after thirty (30) days exactly from the date of schedule receipt.
• Temporary suspension: the client can stop his subscription temporarily for only one week per month during his subscription.
• To ensure the continuation of the subscription, the client has the right to pay more than the value of the package which will be considered as advanced payments for the coming months and would in turn help avoid the interruption of the subscription.
• The client can subscribe for more than a month, in any type of the available packages, and get a renewal discount after the first month of subscription that continues for life. Accordingly, the package must be used within a maximum period of one month and one week from the date of subscription if the postponement is made at the rate of one week for each month of subscription (which is the maximum grace period for each month in which the subscription has been made), bearing in mind that after the expiry of the grace period, the subscription is considered null and the amount paid is due in full.

Personal Information

• Takil o Ten7af company ensures all possible protection and security measures are undertaken to protect its clients’ identity and personal information such as name, address and contact numbers to avoid having unauthorized access to the information.
• The client takes into account that any information exchanged by third parties (for example, but not limited to: WhatsApp and e-mail), follows the privacy policy, terms and conditions of that third party company and does not fall into Takil o Ten7af Company’s responsibility.
• The client acknowledges and agrees to allow the company to use some of the information provided through this website or via any other means of communication with the company, including but not limited to weight, height, and similar information that does not affect or compromise, in any way, the confidentiality of his identity. The company acknowledges that this information will only be used in the context of public benefit for research and development purposes only.
• Continuing with the subscription, renewing or paying for it is considered a direct acknowledgement that he has accepted all the terms and conditions as well as the privacy policy of Takil o Ten7af company.
• To preserve the privacy of the client, each subscription and diet schedule is related to a specific phone number or membership ID. As such, none of the client’s data may be transferred to any other contact number under any circumstances.

Disclaimer

• Takil o Ten7af Company will not bear responsibility towards any damage that may be caused by a cyber-attack to the client’s device or for any other technically harmful materials, which any of the client’s devices may be exposed to, due to the use of our website or as a result of downloading any materials found on any website that might be connected to it, leading to the possible disruption of the company’s website, its services or affecting your devices.
• Takil o Ten7af company bears no responsibility for the client’s non-compliance with the proposed diet or advice provided to him / her. The client must bear in mind that each person’s response to a diet varies depending on the nature of each body’s response to change. Therefore, the company bears no responsibility for the client’s inability to obtain the results he/she may expect.
• Neither the company nor any of its employees bear any responsibility in the event that the client sends his/her diet to another person who is not subscribed under Takil o Ten7af Company’s packages as this may cause unexpected complications such as significant weight loss, increase, or other issues that would negatively affect the third party. All diet schedules are designed according to the client’s specific situation and needs and therefore, it must be clarified that the diet cannot be applied in any way to anyone other than him/her.
• The client bears the responsibility for his health and medical condition, if any, after relative consultation from his specialist physician while taking into account that the diet program is designed by staff members specialized in nutrition in a way that suits his/her physical condition and nutritional needs. It is not Takil o Ten7af Company’s specialty to prescribe any medical or therapeutic drugs, as the company’s responsibility extends to nutritional and sports related education as well as general awareness only.

Follow Up

• The client bears responsibility for sending out his measurements at the time agreed upon between him/her and the company, and is also responsible for communicating with the company on a regular basis.
• The client has the right to inquire about any matter related to the available packages and follow up on his subscription on a weekly basis for any online package. He must also make sure to read the details of each package before choosing one and completing the subscription process. The client also takes into account that the response time of the company will be within its working hours from eight in the morning until four in the evening from Sunday to Thursday taking into account the working conditions and official public holidays in the Kingdom of Bahrain.
• The client is responsible for responding to any messages sent by the company, including questions or motivational messages, to ensure that he/she receives a service level up to their expectations.
• The follow-up process is necessary for Takil o Ten7af Company to ensure that the expected goal is reached. In the event that the client failed to follow-up and did not adhere to the instructions and requirements on time, the client will bear the full responsibility when/if the benefit gained from the service is minimal.

Subscription/Membership Cancellation

• Mutual respect is an essential rule for subscribing in Takil o Ten7af Company’s programs. As a result, the company has the right to cancel the subscription of any client in the case he was found to have abused any employee whether verbally or physically. The company also maintains its legal rights towards this person and any payments made in this case are not refundable.
• In the event that the client is late in communicating with the company, in order to use the services paid for, up to a period of two months from the date of payment, the subscription is considered void and the amount paid is non-refundable.
• The company reserves the right not to accept the subscription of a client in the event that the subscription may harm his health or if the selected package does not suit his situation. In such case, the company will refund the amount paid by the customer whilst he/she bears the transfer fees and any relative taxes, only if he/she did not receive his diet schedule or any part of the service paid for.
• The subscription is canceled immediately without refund in the case that the client has committed an act that does not fit with public morals, ethics and decorum, including but not limited to, verbal or physical abuse, cursing, slander, insults or any form of offense.

Force Majeure

In the event of any circumstances beyond the control of the center, such as natural phenomena, disasters, epidemics, cyber security attacks, global or internal labor strikes. The center has the right to postpone, terminate, reschedule appointments, or make appropriate decisions based on the prevailing circumstances.

Communication Mechanism

• The subscription request can be made through any means of communication that is approved by the company, including but not limited to, the official mobile application, whatsapp or e-mail.
• The company’s website is a means of displaying or showcasing some of its services in addition to being an electronic payment gateway, and any service subscribed under is provided through one of the company’s approved communication platforms.

Exchange and Refund Policy

After the payment process, cash refunds are not possible. Therefore, the paid amount for the service will be available in your membership wallet at Takil o Ten7af Center for a maximum of two months. After that, the service will be considered received and no claims for refunds or unclaimed services can be made, except in the following cases: 

• If the center refuses to provide the service to the client due to their health condition, which may be affected by the diet in a way that does not meet their expectations.
•  If the client accidentally pays an amount greater than the intended amount. The remaining amount will be saved in the wallet and can be used within a maximum of two months. 
• The customer is not entitled to a refund for the paid amounts for the subscription if the specified period for receiving the service is exceeded due to their failure to communicate with the team. Not taking the service within the specified period cancels the service without a refund of the paid amount.

                                       Note: After receiving the meal plan, no refunds will be issued at all.

Intellectual Property

• The innovative and intellectual rights of any invention, ideas or discovery made by the company are considered an integral part of its rights. The company reserves all intellectual property rights for all materials and trademarks belonging to it, including but not limited to all documents, files, ideas, marketing materials and related multimedia.

Modifications to the User Agreement

• The client acknowledges that he has read and agreed to the terms and conditions and privacy policy of the company before proceeding with the subscription process. Takil o Ten7af company reserves the right to make amendments to these terms and conditions at any time in accordance to what the company deems appropriate.
• The client agrees, in his absolute capacity, that Takil o Ten7af Company could make amendments to this agreement without requesting additional approval from the client at any time the company deems appropriate. The client is requested to periodically review this page in order to view any amendments that may have been made as those amendments are considered an integral part of these terms.